Learning Outcomes Relationships

PLO 1: Apply problem solving and critical thinking skills to create lasting and satisfying relationships with customers and stakeholders

CLO 1: Summarize the strategies for seeking out and creating new accounts.
CLO 2: Identify the importance of relationship management in maintaining account satisfaction to gain repeat customers.
CLO 3: Outline the steps necessary in preparing for and conducting successful negotiation sessions.
CLO 4: Explain the importance of persuasion in account interactions.
CLO 6: Develop a professional code of behavior that will be used to interact with customers, co-workers and managers.

PLO 2: Communicate effectively through verbal, written and digital methods with a diverse group of stakeholders while maintaining professional and ethical standards

CLO 7: Compose and critique a variety of sales presentations using video-taping and focus group settings.

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