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Viewing outcome relationships between 233 and 90 - Customer Service

Last approved: Fri, 08 Mar 2024 16:54:47 GMT

Last edit: Sat, 10 Feb 2024 02:37:11 GMT

90 - Customer Service
  • PLO 1: Recognize the components of quality, professional and ethical customer service delivery required in an entry-level position
    • CLO 5: Demonstrate the role business communications play in building and maintaining good morale within a company.
  • PLO 2: Communicate effectively with a diverse group of stakeholders using verbal, written and digital methods
    • CLO 1: Utilize correct format and proofread to verify typed materials.
    • CLO 2: Demonstrate the ability to communicate in group or individual setting.
    • CLO 3: Demonstrate and produce effective written correspondence that is positive and considerate while applying accepted rules of English grammar.
    • CLO 4: Recognize and appreciate nonverbal communication technique.
    • CLO 6: Gain confidence in critical thinking and problem solving skills by selecting and using the correct format for personal and business communications .
Key: 1039