- PLO 1: Recognize the components of quality, professional and ethical customer service delivery required in an entry-level position
- CLO 5: Demonstrate the role business communications play in building and maintaining good morale within a company.
- PLO 2: Communicate effectively with a diverse group of stakeholders using verbal, written and digital methods
- CLO 1: Utilize correct format and proofread to verify typed materials.
- CLO 2: Demonstrate the ability to communicate in group or individual setting.
- CLO 3: Demonstrate and produce effective written correspondence that is positive and considerate while applying accepted rules of English grammar.
- CLO 4: Recognize and appreciate nonverbal communication technique.
- CLO 6: Gain confidence in critical thinking and problem solving skills by selecting and using the correct format for personal and business communications .