- PLO 1: Recognize the components of quality, professional and ethical customer service delivery required in an entry-level position
- CLO 5: Demonstrate knowledge, comprehension and application of concepts and objectives for presentation software.
- PLO 2: Communicate effectively with a diverse group of stakeholders using verbal, written and digital methods
- CLO 3: Demonstrate knowledge, comprehension and application of concepts and objectives for word processing software as stated in the course syllabus (at least the following concepts and techniques: create, edit, and print a document, basic formatting and text enhancement, spell checker, table, footnote, graphics features, and preparation of commonly used documents).