- PLO 1: Recognize the components of quality, professional and ethical customer service delivery required in an entry-level position
- CLO 3: Distinguish methods of dealing with culturally diverse customers.
- CLO 5: Develop negotiation positions for a variety of sales situations.
- CLO 6: Be willing to practice active listening.
- CLO 7: Adhere to ethical standards in developing customer relationships.
- PLO 2: Communicate effectively with a diverse group of stakeholders using verbal, written and digital methods
- CLO 1: Analyze nonverbal communication.
- CLO 2: Critique various types of written communication.
- CLO 8: Demonstrate an effective a sales presentation.