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Viewing outcome relationships between 1755 and 90 - Customer Service

Last approved: Thu, 21 Mar 2024 18:00:48 GMT

Last edit: Sat, 10 Feb 2024 02:40:28 GMT

90 - Customer Service
  • PLO 1: Recognize the components of quality, professional and ethical customer service delivery required in an entry-level position
    • CLO 1: Identify the similarities and differences between traditional marketing in contrast to online marketing.
    • CLO 2: Describe the effects of the macro environment on digital marketing.
    • CLO 4: Critique various organizational online marketing strategies.
    • CLO 5: Describe the ethical issues associated with online marketing and social media as they relate to a variety of audiences.
  • PLO 2: Communicate effectively with a diverse group of stakeholders using verbal, written and digital methods
    • CLO 3: Describe the use of social media marketing as a communication tool in developing customer relationships.
    • CLO 7: Demonstrate technical competency necessary to create online marketing materials using a computer.
Key: 1043