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Viewing outcome relationships between TRSM 120 - HOUSEKEEPING OPERATIONS and 105 - Hospitality and Tourism Management - Hospitality

Last approved: Thu, 21 Mar 2024 19:18:02 GMT

Last edit: Sat, 10 Feb 2024 00:46:49 GMT

105 - Hospitality and Tourism Management - Hospitality
  • PLO 1: Demonstrate comprehension of fundamental concepts, principles and practices in hospitality and the inter-relationship to various business environments\n
    • CLO 1: Identify the role of housekeeping in hotel operations.
    • CLO 2: Describe the routine of guestroom and public area cleaning including maintenance and care of each facility and associated resources.
    • CLO 3: Compare inventory management for staff and guests.
    • CLO 4: Describe how the executive housekeeper creates a budget and controls expenses.
  • PLO 2: Develop effective communication and collaboration processes through verbal, written and digital media using critical thinking and problem solving skills while maintaining ethical standards\n
    • CLO 5: Outline the role executive housekeepers play in managing human resources including turnover and motivation.
    • CLO 6: Summarize environmentally focused procedures for sustainable housekeeping.
    • CLO 9: Use a template to plan and organize the work of the housekeeping department.
    • CLO 10: Use a computer simulation activity to trace the flow of laundry through an on-premises laundry.
  • PLO 3: Recognize and value cultural diversity, locally and globally, among colleagues, customers, suppliers and all stakeholders
    • CLO 8: Judge the need for human resources to understand the complexity of hiring issues such as diversity, immigration reform laws and recruitment challenges to the successful operation of a hotel.
  • PLO 4: Practice professional behavior working as a productive member of a team
    • CLO 7: Accept responsibility of being pro-active in identifying issues that could affect the safety and security of guests.
Key: 945