Learning Outcomes Relationships

PLO 1: Demonstrate comprehension of fundamental concepts, principles and practices in hospitality and the inter-relationship to various business environments\n

CLO 1: Classify hotels by ownership and level of service.
CLO 2: Summarize the operations of the front office as it pertains to the four stages of the guest cycle.
CLO 3: Identify the importance of selling to the reservation process and the tools used by management to organize and control reservations.
CLO 4: Distinguish the steps in the reservation process and creative registration options.
CLO 5: Outline the functions and procedures related to check-out, account settlement and front office audit.

PLO 2: Develop effective communication and collaboration processes through verbal, written and digital media using critical thinking and problem solving skills while maintaining ethical standards\n

CLO 6: Summarize the steps in an effective hiring and employee orientation process.
CLO 8: Apply ratios and formulas to forecast room availability using a calculator and/or computer.

PLO 3: Recognize and value cultural diversity, locally and globally, among colleagues, customers, suppliers and all stakeholders

CLO 7: Change behavior in developing sensitivity towards individual needs and cultural differences in providing guest services.

CLO 9: Demonstrate how managers can maximize revenue through forecast information in capacity management, discount allocation and duration control using a calculator and/or computer.

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