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Viewing outcome relationships between TRSM 121 - FRONT OFFICE OPERATIONS and 105 - Hospitality and Tourism Management - Hospitality

Last approved: Thu, 21 Mar 2024 19:18:10 GMT

Last edit: Sat, 10 Feb 2024 00:46:59 GMT

105 - Hospitality and Tourism Management - Hospitality
  • PLO 1: Demonstrate comprehension of fundamental concepts, principles and practices in hospitality and the inter-relationship to various business environments\n
    • CLO 1: Classify hotels by ownership and level of service.
    • CLO 2: Summarize the operations of the front office as it pertains to the four stages of the guest cycle.
    • CLO 3: Identify the importance of selling to the reservation process and the tools used by management to organize and control reservations.
    • CLO 4: Distinguish the steps in the reservation process and creative registration options.
    • CLO 5: Outline the functions and procedures related to check-out, account settlement and front office audit.
  • PLO 2: Develop effective communication and collaboration processes through verbal, written and digital media using critical thinking and problem solving skills while maintaining ethical standards\n
    • CLO 6: Summarize the steps in an effective hiring and employee orientation process.
    • CLO 8: Apply ratios and formulas to forecast room availability using a calculator and/or computer.
  • PLO 3: Recognize and value cultural diversity, locally and globally, among colleagues, customers, suppliers and all stakeholders
    • CLO 7: Change behavior in developing sensitivity towards individual needs and cultural differences in providing guest services.
  • PLO 4: Practice professional behavior working as a productive member of a team
    • CLO 9: Demonstrate how managers can maximize revenue through forecast information in capacity management, discount allocation and duration control using a calculator and/or computer.
Key: 946