Learning Outcomes Relationships

PLO 1: Demonstrate comprehension of fundamental concepts, principles and practices in hospitality and the inter-relationship to various business environments\n

CLO 1: Describe fundamental supervisory responsibilities.
CLO 2: Explain the supervisor’s role in recruiting, training and motivating employees.
CLO 3: Distinguish coaching from counseling and disciplining.
CLO 4: Outline the components of a progressive disciplinary program
CLO 5: Summarize the steps supervisors should follow during a meeting with employees in conflict.
CLO 9: Measure business volume using the base adjustment and moving average forecasting methods with a calculator or computer.

PLO 2: Develop effective communication and collaboration processes through verbal, written and digital media using critical thinking and problem solving skills while maintaining ethical standards\n

CLO 6: Evaluate actions that supervisors can take to minimize employee resistance to change.
CLO 7: Evaluate laws and legal concerns that affect supervisors.
CLO 8: Relate the importance of professional development for supervisors and how to execute a career development plan.

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