Learning Outcomes Relationships

PLO 1: Demonstrate the knowledge and skills necessary to effectively function in a variety of positions and companies within a diverse and global hospitality industry

CLO 1: Identify the role of housekeeping in hotel operations.
CLO 2: Describe the routine of guestroom and public area cleaning including maintenance and care of each facility and associated resources.
CLO 3: Compare inventory management for staff and guests.
CLO 4: Describe how the executive housekeeper creates a budget and controls expenses.
CLO 5: Outline the role executive housekeepers play in managing human resources including turnover and motivation.
CLO 6: Summarize environmentally focused procedures for sustainable housekeeping.
CLO 7: Accept responsibility of being pro-active in identifying issues that could affect the safety and security of guests.
CLO 9: Use a template to plan and organize the work of the housekeeping department.
CLO 10: Use a computer simulation activity to trace the flow of laundry through an on-premises laundry.

PLO 2: Evaluate personal and professional goals relative to career choices available in the hospitality industry

CLO 8: Judge the need for human resources to understand the complexity of hiring issues such as diversity, immigration reform laws and recruitment challenges to the successful operation of a hotel.

History