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Viewing outcome relationships between TRSM 120 - HOUSEKEEPING OPERATIONS and 104 - Hospitality Operations

Last approved: Wed, 27 Mar 2024 13:48:10 GMT

Last edit: Wed, 27 Mar 2024 13:48:08 GMT

104 - Hospitality Operations
  • PLO 1: Demonstrate the knowledge and skills necessary to effectively function in a variety of positions and companies within a diverse and global hospitality industry
    • CLO 1: Identify the role of housekeeping in hotel operations.
    • CLO 2: Describe the routine of guestroom and public area cleaning including maintenance and care of each facility and associated resources.
    • CLO 3: Compare inventory management for staff and guests.
    • CLO 4: Describe how the executive housekeeper creates a budget and controls expenses.
    • CLO 5: Outline the role executive housekeepers play in managing human resources including turnover and motivation.
    • CLO 6: Summarize environmentally focused procedures for sustainable housekeeping.
    • CLO 7: Accept responsibility of being pro-active in identifying issues that could affect the safety and security of guests.
    • CLO 9: Use a template to plan and organize the work of the housekeeping department.
    • CLO 10: Use a computer simulation activity to trace the flow of laundry through an on-premises laundry.
  • PLO 2: Evaluate personal and professional goals relative to career choices available in the hospitality industry
    • CLO 8: Judge the need for human resources to understand the complexity of hiring issues such as diversity, immigration reform laws and recruitment challenges to the successful operation of a hotel.
Key: 971