Learning Outcomes Relationships

PLO 1: Demonstrate the knowledge and skills necessary to effectively function in a variety of positions and companies within a diverse and global hospitality industry

CLO 1: Classify hotels by ownership and level of service.
CLO 2: Summarize the operations of the front office as it pertains to the four stages of the guest cycle.
CLO 3: Identify the importance of selling to the reservation process and the tools used by management to organize and control reservations.
CLO 4: Distinguish the steps in the reservation process and creative registration options.
CLO 5: Outline the functions and procedures related to check-out, account settlement and front office audit.
CLO 8: Apply ratios and formulas to forecast room availability using a calculator and/or computer.
CLO 9: Demonstrate how managers can maximize revenue through forecast information in capacity management, discount allocation and duration control using a calculator and/or computer.

PLO 2: Evaluate personal and professional goals relative to career choices available in the hospitality industry

CLO 6: Summarize the steps in an effective hiring and employee orientation process.
CLO 7: Change behavior in developing sensitivity towards individual needs and cultural differences in providing guest services.

History