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Viewing outcome relationships between TRSM 121 - FRONT OFFICE OPERATIONS and 104 - Hospitality Operations

Last approved: Wed, 27 Mar 2024 13:48:19 GMT

Last edit: Wed, 27 Mar 2024 13:48:17 GMT

104 - Hospitality Operations
  • PLO 1: Demonstrate the knowledge and skills necessary to effectively function in a variety of positions and companies within a diverse and global hospitality industry
    • CLO 1: Classify hotels by ownership and level of service.
    • CLO 2: Summarize the operations of the front office as it pertains to the four stages of the guest cycle.
    • CLO 3: Identify the importance of selling to the reservation process and the tools used by management to organize and control reservations.
    • CLO 4: Distinguish the steps in the reservation process and creative registration options.
    • CLO 5: Outline the functions and procedures related to check-out, account settlement and front office audit.
    • CLO 8: Apply ratios and formulas to forecast room availability using a calculator and/or computer.
    • CLO 9: Demonstrate how managers can maximize revenue through forecast information in capacity management, discount allocation and duration control using a calculator and/or computer.
  • PLO 2: Evaluate personal and professional goals relative to career choices available in the hospitality industry
    • CLO 6: Summarize the steps in an effective hiring and employee orientation process.
    • CLO 7: Change behavior in developing sensitivity towards individual needs and cultural differences in providing guest services.
Key: 972