Learning Outcomes Relationships

PLO 1: Demonstrate the knowledge and skills necessary to effectively function in a variety of positions and companies within a diverse and global hospitality industry

CLO 1: Describe fundamental supervisory responsibilities.
CLO 2: Explain the supervisor’s role in recruiting, training and motivating employees.
CLO 3: Distinguish coaching from counseling and disciplining.
CLO 4: Outline the components of a progressive disciplinary program
CLO 5: Summarize the steps supervisors should follow during a meeting with employees in conflict.
CLO 6: Evaluate actions that supervisors can take to minimize employee resistance to change.
CLO 7: Evaluate laws and legal concerns that affect supervisors.
CLO 8: Relate the importance of professional development for supervisors and how to execute a career development plan.
CLO 9: Measure business volume using the base adjustment and moving average forecasting methods with a calculator or computer.

History