Customer Service, Short-Term Technical Certificate

Curriculum Code #0001

Effective May 2017

Division of Engineering, Business and Information Technologies

The customer service short-term technical certificate will provide participants with the knowledge and skills needed to work in a growing field and to effectively deal with the public as customers. Customer service positions are found in many areas of business including manufacturing, banking, retail stores, tourism and hospitals. Completion of this short-term technical certificate may be applied to fulfill partial requirements in a variety of majors for the associate of applied business degree.

SEMESTER CURRICULUM
BADM 211BUSINESS COMMUNICATIONS3
CISS 121MICROCOMPUTER APPLICATIONS I3
MKRG 113PRINCIPLES OF SALESMANSHIP3
MKRG 211APPLIED MARKETING ESSENTIALS3
MKRG 245SOCIAL MEDIA MARKETING3
SDEV 101COLLEGE 101 11
Total Hours16
1

A student must register for the orientation course when enrolling for more than six credit hours per semester or any course that would result in an accumulation of 13 or more credit hours.

Program Contact(s):

Maria McConnell
440-366-7404
mcconnel@lorainccc.edu

For information about admissions, enrollment, transfer, graduation and other general questions, please contact your Advising and Counseling Team.

More program information can be found on our website.