Customer Service, Short-Term Technical Certificate
Curriculum Code #0001
Effective May 2024
Division of Engineering, Business and Information Technologies
The customer service short-term technical certificate will provide participants with the knowledge and skills needed to work in a growing field and to effectively deal with the public as customers. Customer service positions are found in many areas of business including manufacturing, banking, retail stores, tourism and hospitals. Completion of this short-term technical certificate may be applied to fulfill partial requirements in a variety of majors for the associate of applied business degree.
| Code | Title | Hours |
|---|---|---|
| SEMESTER CURRICULUM | ||
| BADM 211 | BUSINESS COMMUNICATIONS | 3 |
| CISS 121 | MICROCOMPUTER APPLICATIONS I | 3 |
| MKRG 113 | PRINCIPLES OF SELLING | 3 |
| MKRG 211 | APPLIED MARKETING ESSENTIALS | 3 |
| MKRG 245 | SOCIAL MEDIA MARKETING | 3 |
| SDEV 101 | INTRODUCTION TO THE LCCC COMMUNITY 1 | 1 |
| Total Hours | 16 | |
- 1
A student must register for the orientation course when enrolling for more than six credit hours per semester or any course that would result in an accumulation of 13 or more credit hours.
Program Contact(s):
Maria McConnell
440-366-7404
mmcconne@lorainccc.edu
For information about admissions, enrollment, transfer, graduation and other general questions, please contact your advising team.
More program information can be found on our website.
Credit for Prior Learning (PLA) options may be available for your program. For more information, please visit our website: www.lorainccc.edu/PLA